Privacy Policy

Last Updated: January 15, 2025

1. Information We Collect

MITRO TRANS collects information from owner-operators, drivers, and website visitors to provide transportation and logistics services. We collect:

Contact Information: Name, email address, phone number, and mailing address
Business Information: Company name, MC/DOT numbers, insurance certificates, operating authority
Driver Information: CDL number, license verification, safety ratings, employment history
Vehicle Information: Equipment specifications, registration, insurance coverage
Financial Information: Banking details for settlements, W-9 forms, payment history
Application Data: Information submitted through our partner application forms

2. How We Use Your Information

We use collected information for:

Processing partner applications and verifying credentials
Matching qualified owner-operators with freight opportunities
Processing payments and settlements
Maintaining safety compliance and DOT/FMCSA requirements
Communicating about loads, schedules, and business updates
Improving our services and website functionality
Meeting legal and regulatory obligations

3. Information Sharing

We may share your information with:

Shippers and Brokers: To facilitate load assignments and deliveries
Insurance Providers: For coverage verification and claims processing
Background Check Services: For safety verification and compliance
Payment Processors: For settlement and financial transactions
Regulatory Authorities: When required by FMCSA, DOT, or other agencies
Service Providers: Third parties assisting with business operations

We do not sell your personal information to third parties.

4. SMS/Text Message Communications

MITRO TRANS may communicate with owner-operators and partners via SMS text messages for business purposes including:

Load assignments and dispatch notifications
Appointment reminders and schedule updates
Account notifications and billing information
Important business updates and communications

SMS Consent and Opt-In

By providing your phone number and opting in to receive SMS messages from MITRO TRANS, you consent to receive text messages at the number provided. Message frequency may vary depending on business needs. Standard message and data rates may apply based on your carrier’s plan.

Important: SMS opt-in information and phone numbers collected for SMS purposes are not shared with any third party or affiliate company for marketing purposes.

SMS Opt-Out and Help

You may opt out of SMS communications at any time by replying “STOP” to any text message you receive from us. For assistance with SMS, reply “HELP” or contact us directly at 1-800-MITRO-TR or [email protected].

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (SSL/TLS)
Secure data storage and access controls
Regular security assessments and updates
Limited employee access on a need-to-know basis

6. Data Retention

We retain your information as long as necessary to:

Maintain active business relationships
Comply with DOT and FMCSA record-keeping requirements (typically 3-7 years)
Resolve disputes and enforce agreements
Meet legal and tax obligations

7. Your Rights

You have the right to:

Access your personal information we hold
Request corrections to inaccurate data
Opt-out of marketing communications
Request deletion of your information (subject to legal retention requirements)

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of any modifications.

12. Contact Us

For privacy-related questions or concerns, contact us at:

MITRO TRANS
Email: [email protected]
Phone: 1-773-435-8274